MotorCityRemotes.coms' Return Refund, Exchange, or Store Credit Policy:
Arrangements for a return refund, exchange, or store credit on any purchase from MotorCityRemotes.com can be made within 14 days from date-of-delivery providing the components are in their complete, exact same condition as received including any and all manuals, and any additionally provided parts and accessories.
Using your ORDER ID (Found on your hard-copy receipt provided with your product, and in both emails, we sent you immediately after purchase) contact our customer service dept. directly at 1-586-315-4005 for Return Merchandise Authorization (RMA#).
Contact MotorCityRemotes.coms Customer Service/Technical Support at 1-586-315-4005 for Return Merchandise Authorization (RMA#).
Please have your ORDER ID ready with all Inquiries.
Any MotorCityRemotes.coms' components, parts, and services are not provided, offered, intended, or sold for the temporary use of diagnosing, servicing, or troubleshooting any pre-existing electronic automotive aftermarket systems in a vehicle. In the event that components provided by MotorCityRemotes.com are returned due to a malfunction in an existing system, which causes the inability of our component to be applied, and not due to a failure of our component, a 10% restocking, services-rendered fee will be deducted from all refunds.
Custom-Shop Vehicle Specific Systems, Parts & Service Specialists
GENERAL INQUIRY EMAIL. CLICK ON THE ICON ABOVE
Sales/Assistance/Product Questions: Toll-Free: 1-866-244-8004 or 1-586-244-8003
Tech-Direct Help Line: 1-586-315-4005 PHONE LINES ARE OPEN 7 DAYS Mon-Fri: 8am-7pm, Sat: 9am-5pm & Sun: 9am-3pm ET
CLOSED: Holidays & Holiday Weekends
NO WAREHOUSE PICKUPS ARE AVAILABLE
ALL ORDERS ARE SHIPPED OUT OF OUR MICHIGAN FACILITY
SHIPPING WITHIN THE USA & CANADA ONLY