30 Day Limited Return Policy: Any purchase from MotorCityRemotes.com can be returned for a refund, exchange or store credit within 30 days from date-of-delivery providing the component(s) is in the exact same condition as received including any manuals, information and original packaging (sorry, no reimbursements on shipping rates). Other than QC/Warranty issues, MotorCityRemotes.com is not responsible for any one individual’s or company’s inability or decision to perform any required application. A 10% restocking fee will be deducted from all refunds for the set-up labor and shipping materials required to provide the services rendered.
Contact a MotorCityRemotes.com technical support representative to obtain a Return Merchandise Authorization number (RMA) M-F: 9am-7pm, Sat: 9am-5pm & Sun: 9am-3pm ET at 1-586-244-8003. Refunds are processed within 5-10 days from the day the return is received. You will receive confirmation via email when your return is received and when your refund has been provided.
1-3 Year Limited Warranty (depending on component): All VSS Kits and Plug & Play Systems carry a 1-3 Year limited repair or replacement warranty (1 Year on Remotes). Replacement remotes, parts and accessories carry a 1 year limited repair or replacement warranty. Product support is available 7 days a week within the hours posted by calling: 1-586-244-8003 and providing your proof-of-purchase ORDER ID number provided on your receipt.